Patient Satisfaction in Emergency Department at King Hussein Medical Center

Objective: To measure patient satisfaction in the Emergency Department, and to identify factors influencing the level of this satisfaction. Methods: The study was conducted on patients attending the Emergency Department at King Hussein Medical Center, Amman, Jordan. A questionnaire was used to collect information on their demographic profile and patient satisfaction. The ethical requirements for conducting the study were met. Results: A total of 4,592 patients attended the emergency department during the study period, 692 of them were included in the study. A total of 657 (95%) patients fully answered the questionnaire, of which 59% were males, 39% were above the age of 61 years. There were high levels of satisfaction with all aspects of provided medical care. A number of issues were raised in the comments section of the questionnaire, ranging from different compliments to requests to increase the staff number and beds. The lack of a definitive diagnosis at discharge was noted. Conclusion: We conclude that the vast majority of emergency department attendees at King Hussein Medical Centre were exceptionally satisfied, not only with the provided medical care but also with the other aspects of the process. We recommend, increasing the quality of emergency medical care in order to improve the satisfaction level of patients visiting such departments.